Service Terms

Last updated: 14 May 2026

These Service Terms apply once you book a relocation, freight or storage service with Seemleius. They are written to set clear expectations on both sides — what we will do, and what we need from you.

1. Scope of our services

Seemleius provides international and domestic relocation, freight forwarding by air, sea and road, storage and warehousing, machinery moving, and customs clearance. The exact scope of your move is the scope set out in your confirmed quote.

2. Quotes and bookings

We provide a quote after a survey or assessment of what is moving. A quote is valid for the period stated on it and becomes a booking only once you have accepted it in writing and any required deposit has been received. If the actual move differs materially from what was surveyed, the quote may be adjusted.

3. Your responsibilities

To let us run your move well, you agree to:

• Give us accurate information about what is moving, including an honest inventory and the nature of any high-value or fragile items;
• Ensure safe and timely access at both origin and destination;
• Not present prohibited, dangerous or restricted items for transport without declaring them — see our Customs Policy;
• Be available, or nominate someone who is, to give instructions and sign off on collection and delivery.

4. Pricing and payment

Your confirmed quote is itemised, and the agreed figure is what you pay — we do not add charges that were not disclosed. Additional charges only arise where the scope changes, where access differs from what was surveyed, or where third-party costs such as duties apply. Payment terms are set out in your quote.

5. Changes and cancellations

If you need to change dates or scope, tell us as early as possible and we will do our best to accommodate it; changes may affect price and timing. Cancellation terms, including any non-refundable deposit, are stated in your quote.

6. Timelines

Transit times we give — particularly for sea and road freight — are careful estimates, not guarantees. They can be affected by carrier schedules, customs, weather and other factors outside our control. We keep you informed and work to keep your move on track.

7. Liability and claims

We handle your belongings with care and pack to the standard the journey demands. In the rare event of loss or damage, your coordinator manages the claim with you directly. The cover available depends on the transit insurance arranged for your move — see our Insurance Terms. Our liability is limited to the extent permitted by law and by the terms of the cover in place.

8. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including extreme weather, port or border disruption, strikes, or government action.

9. Governing law

These Service Terms are governed by the laws of the jurisdiction — the United Arab Emirates or India — in which the Seemleius arm handling your move is based.

10. Contact us

Questions about your service can go to sales@seemleius.com, or call +971 56 4189221 (Global) or +91 7624801820 (India).